Privacy Policy
Last updated: March 9, 2026
This Privacy Policy explains how Adohk (the “Site,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us about the Site (collectively, the “Services”).
In this Privacy Policy, “you” and “your” refer to the individual using the Services, whether you are a customer, a visitor, or another person whose information we collect in accordance with this Privacy Policy.
By accessing or using any part of the Services, you agree to the collection, use, and disclosure of information as described here. If you do not agree, please do not use the Services.
Changes to This Privacy Policy
We may revise this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make updates, we will post the revised version on the Site, update the “Last updated” date, and take any additional steps required by applicable law.
How We Collect and Use Personal Information
To operate and improve the Services, we collect (and have collected within the past 12 months) personal information from multiple sources. The types of information we collect depend on how you interact with us.
In addition to the specific purposes listed below, we may use personal information to:
- communicate with you;
- provide, maintain, and improve the Services;
- comply with legal obligations;
- enforce our terms and policies; and
- protect the Services, our rights, and the rights of users and others.
What Personal Information We Collect
“Personal information” means information that identifies you, relates to you, describes you, or can reasonably be linked to you.
Information You Provide Directly
Information you submit through the Services may include:
- Contact details (name, address, phone number, email)
- Order details (name, billing address, shipping address, payment confirmation, email, phone number)
- Account details (username, password, and other account security information)
- Shopping activity (items viewed, added to cart, added to wishlist, or purchased)
- Customer support content (information you include when contacting us)
Some features require certain information. If you choose not to provide it, you may not be able to use those features.
Information Collected Automatically
We may automatically collect information about how you interact with the Services using cookies, pixels, and similar technologies, such as:
- device type and operating system
- browser type and settings
- IP address and approximate location
- referral source
- pages viewed, time spent, clicks, and browsing behavior
- interactions with emails and advertisements
Information We Receive from Third Parties
We may receive personal information from third parties that support our operations, including:
- E-commerce and site platform providers (such as Shopify)
- Payment processors (to process transactions)
- Shipping and fulfillment providers (to deliver orders)
- Marketing and analytics partners (when you interact with ads, emails, or tracking technologies)
Information obtained from third parties is handled in accordance with this Privacy Policy.
How We Use Personal Information
Providing Products and Services
We use personal information to perform our contract with you and operate the Services, including to:
- process payments and confirm orders
- fulfill purchases and arrange shipping
- send updates about account activity, purchases, returns, exchanges, and order status
- create, maintain, and manage accounts
- provide customer support and facilitate returns
Marketing and Advertising
We may use personal information to market and promote the Services, including to:
- send marketing messages by email or SMS, where permitted by law
- display ads on our Site and on other websites
- measure marketing and advertising performance
- personalize content, offers, and experiences
You can opt out of marketing emails at any time using the unsubscribe link in our messages or by contacting us.
Security and Fraud Prevention
We use personal information to detect, investigate, prevent, or take action regarding suspected fraud, illegal activity, or misuse of the Services. If you create an account, you are responsible for keeping your login credentials confidential.
Communications and Service Improvement
We use personal information to respond to requests, troubleshoot issues, provide customer support, and improve the Site and Services.
Cookies and Similar Technologies
We use cookies and similar technologies to operate and improve the Services, including to remember preferences, run analytics, and better understand how visitors use the Site.
For information about Shopify-related cookies, see Shopify’s cookie policy:
https://www.shopify.com/legal/cookies
We may also allow third-party advertising and marketing partners to use cookies, pixels, or similar technologies to help deliver more relevant advertising and measure campaign performance.
You can control cookies through your browser settings. Disabling cookies may impact Site functionality.
How We Share Personal Information
We may share personal information for legitimate business purposes, including with:
- service providers (hosting, analytics, payments, fulfillment, customer support)
- marketing and advertising partners
- professional advisors (such as legal, accounting, or compliance advisors)
- government authorities or regulators when required by law, or to protect rights and safety
We do not sell personal information for money. However, some disclosures for advertising and measurement purposes may be considered “sharing” under certain privacy laws.
Third‑Party Websites and Links
The Site may include links to third-party websites or services. We are not responsible for their privacy practices, content, or security. Please review their privacy policies before providing information to them.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from children under 13 (or under the minimum age required by applicable law). If you believe a child has provided personal information to us, please contact us.
Data Retention
We keep personal information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
Your Rights and Choices
Depending on where you live, you may have rights regarding your personal information, which may include:
- requesting access to personal information we hold about you
- requesting corrections or updates
- requesting deletion (subject to legal retention obligations)
- opting out of marketing communications
- restricting or objecting to certain processing
- withdrawing consent where applicable
To exercise these rights, contact us using the details below.
International Users
Your personal information may be processed outside your country or region, including where privacy laws may differ. Where required, we use appropriate safeguards for international transfers in accordance with applicable law.
Contact
If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us at:
Adohk
F.T.M.F. Distribution Limited
Room 2211, 22/F, 12 Harcourt Rd, Central, Hong Kong
Email: [email protected]